Customer Testimonials

Best service department I’ve ever been to.

Terrible experience. I have worked with the sales team for two weeks before coming to the dealership and they started to bargain with me the same things which I already closed.

Will was great!! He had patience and did not pressure me at all!! Had great customer service ! Would recommend Will as your salesman . Grateful for such a pleasant buying experience!!

On time/ nice people

Thien was an exceptional help to us, so personable, kind, and helpful. Highly recommend!

Helped me so much got my twilight replaced fast and easily along with an update to the car! Much appreciated!

Dan L is the man! Super helpful and answered all my questions. No pressure & ensured I found the right vehicle!

Fantastic dealership! Prompt, delivered a competitive quote, worked with me to purchase the best car!

Bryan and Iiel invited me to this dealership because they wanted to buy car from me (2021 hyundai Venue) I had told them what I’m looking to get and they said that they agree to pay me the price I’m looking for They asked me to come before 5 PM. I showed up on time drove in rush-hour from Vancouver. And when I showed up, they offered me very low price and lowballed me. Bad practice of business and no concerns with their customer If they ask you to come sell them your car, please do not go

Samantha was so wonderful to work with. There was a specific car I wanted to test drive and she had it ready and waiting for me. She was quick and efficient and it was so nice to have straight forward conversation and make a great deal.

Above and beyond personalized service

Wonderful experience, not pushy, very friendly. Ended up trading in my car for an Elantra I love. Financing was much easier and quicker than other dealers I've been to in the past

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There are not enough words to express how AMAZING everyone was!!! From the moment you step in the door, you receive VIP treatment. They took an impossible situation and made it possible without once saying it won't work. I have an amazing vehicle with everything I could want and more. If you are looking for any type of car, you need to go talk to Ron Tonkin Hyundai in Gladstone. You might walk in a stranger but you will leave as family!!!!

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Jacob is very pleasant to deal with, but the car we purchased had water spots on it . We did not know this because the car had some accumulated dirt on it when we purchased the car. When we took delivery it was already night time and we did not notice it. The next day, the spots were very visible and we were unable to remove them. I feel a better job could have been done to make the car ready for delivery.

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This was my first time visiting Gladstone Hyundai for service. I made my appointment online. When I arrived they asked me if I was going to wait for my car. I had checked the box online that I was waiting. They seemed surprised. They quoted me $129.95 for the regular maintenance service. They tried to uncharge me to $729.75. They were very pushy. I felt like they were trying to take advantage of me because I am a female. My car is a 2026 and this was my second service. I asked about a veteran discount. She offered 10% but then rescinded the offer ... Read More

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Google - Oct 6, 2026

This was my first time visiting Gladstone Hyundai for service. I made my appointment online. When I arrived they asked me if I was going to wait for my car. I had checked the box online that I was waiting. They seemed surprised. They quoted me $129.95 for the regular maintenance service. They tried to uncharge me to $729.75. They were very pushy. I felt like they were trying to take advantage of me because I am a female. My car is a 2026 and this was my second service. I asked about a veteran discount. She offered 10% but then rescinded the offer when I only agreed to the oil change. It took 2 hours. The waiting room had a snack area which she said “we are low on snacks”. They had none. She then acknowledged there were none, offered to refill them but did not refill them. My final bill was $155.87. I asked why they charged me $25 extra dollars. She said sometimes the techs charge for extras. No further explanations. They did not offer a car wash. They did not say thank you. They seemed upset that they could not make more money off of me. My first oil change was in Portland on Burnside. They have excellent customer service, a much nicer and stocked waiting room, the employees truly provide great customer service. There were no extra charges. They provided a car wash coupon. They were quick and I never felt pressured. I only tried the Gladstone location because it’s closer to my home. Big mistake. When I purchased my car I went to Gladstone first and the salesman was very pushy. I bought my car in Portland and they were awesome! The salesman from Gladstone continued to contact me for months even though I had asked him to stop. It wasn’t until I told him that I purchased a car from Portland that he stopped calling. A few months later he reached out again. I reminded him that I purchased a car elsewhere and to please remove me from his calling list. I do not recommend the Gladstone location.

Pretty unfortunate experience. I had my vehicle serviced here for a standard oil change. The dealership service department recommended a couple of services including a fuel injector cleaning to which I agreed. A day later the car started shaking uncontrollably and was not accelerating worth anything. Had the Hyundai roadside service (which is great!) tow the car back to the dealership. Nothing could be found wrong with it. Took it back home where it again started doing the same thing and this time the check engine light came on. Service department was difficulty to get ahold of (took 10 -15 minutes ... Read More

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Google - Sep 28, 2026

Pretty unfortunate experience. I had my vehicle serviced here for a standard oil change. The dealership service department recommended a couple of services including a fuel injector cleaning to which I agreed. A day later the car started shaking uncontrollably and was not accelerating worth anything. Had the Hyundai roadside service (which is great!) tow the car back to the dealership. Nothing could be found wrong with it. Took it back home where it again started doing the same thing and this time the check engine light came on. Service department was difficulty to get ahold of (took 10 -15 minutes on hold) and would not provide a loaner vehicle (even though it was an issue caused by them). I purchased an automobile from Tonkin 20 years ago and had some issues so I thought I'd give them another chance and I see they are up to their same standards of service.

Worst dealer experience yet. Went there just to look at different colors and the guy was bullying my 71 year old mother because we weren't buying and just wanted to look at the car. I've dealt with plenty of car salesman but this guy was on a whole different level I feel like if I weren't there he would have sold her a car she didn't even want because he was trying to guilt her into it, real dirty vibes from this guy treating elderly people like that like because he pulled the car to the front ... Read More

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Google - Sep 10, 2026

Worst dealer experience yet. Went there just to look at different colors and the guy was bullying my 71 year old mother because we weren't buying and just wanted to look at the car. I've dealt with plenty of car salesman but this guy was on a whole different level I feel like if I weren't there he would have sold her a car she didn't even want because he was trying to guilt her into it, real dirty vibes from this guy treating elderly people like that like because he pulled the car to the front for us so she owed him.

BEWARE OF THIS PLACE WHEN SELLING/TRADING YOUR VEHICLE! THEY WILL TRY TO SCAM YOU!! Was contacted by their sales dept. in response to my add on CL for sale of my persona newer vehicle! Received an offer over the phone I believe from Ryan and instructed to bring my vehicle in. When I showed up (drove an hour away) at this dealership, "Ryan" did an OBD scan of the vehicle with $20 cheep OBD scanner (he didn't even checked the exterior/interior of it first) and then told it is flashing a transmission code. After supposedly checking ... Read More

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Google - Sep 5, 2026

BEWARE OF THIS PLACE WHEN SELLING/TRADING YOUR VEHICLE! THEY WILL TRY TO SCAM YOU!! Was contacted by their sales dept. in response to my add on CL for sale of my persona newer vehicle! Received an offer over the phone I believe from Ryan and instructed to bring my vehicle in. When I showed up (drove an hour away) at this dealership, "Ryan" did an OBD scan of the vehicle with $20 cheep OBD scanner (he didn't even checked the exterior/interior of it first) and then told it is flashing a transmission code. After supposedly checking with ppl from service, he offered me 2K less for fixing this code. When I told him I am a diagnostician at our shop and I am not aware of any codes on this vehicle and told him what the code is, he said it is an EVAP code which is an emission code that would be stored in PCM not TCM. I knew he is scamming us and when I got home , I proceeded to run the full scan of this car and of course there were no codes.

Thank you for responding, Mr. Haymoor. I appreciate your acknowledgment that my cancellation requests were not processed as quickly as they should have been. However, the issue goes beyond a simple processing delay. I requested cancellation of the additional products within hours of signing and returned to the dealership the following day to complete cancellation paperwork. Despite that, the transaction proceeded without the financing being rewritten as I requested. I have retained the relevant contracts, cancellation paperwork, text messages, financing records, and communications regarding this matter. The issue is currently being reviewed through formal complaint/claim channels. I am willing ... Read More

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DealerRater - Sep 5, 2026

Thank you for responding, Mr. Haymoor. I appreciate your acknowledgment that my cancellation requests were not processed as quickly as they should have been. However, the issue goes beyond a simple processing delay. I requested cancellation of the additional products within hours of signing and returned to the dealership the following day to complete cancellation paperwork. Despite that, the transaction proceeded without the financing being rewritten as I requested. I have retained the relevant contracts, cancellation paperwork, text messages, financing records, and communications regarding this matter. The issue is currently being reviewed through formal complaint/claim channels. I am willing to discuss a resolution, but because this matter is disputed and under review, I would prefer that any substantive communication or proposed resolution be provided in writing so there is a clear record. You are welcome to contact me through DealerRater or provide an appropriate email address for further communication. — Michael Barr

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