I had been looking for 6 months for my Palisades Hybrid. I was working with a dealership in WA, but even though they were helpful I ended up finding what I wanted via my own search at Tonkin Gladstone Hyundai. They contacted me that day and by that evening I drove away with the car I had been searching for!!! I’m so happy and excited!

We had such a great experience working with Alan! He was incredibly helpful in breaking down all the costs and working with us to get the monthly payment we were looking for on our Hyundai IONIQ 5 lease. I really dislike pushy salespeople, so I especially appreciated how genuine and transparent he was throughout the entire process. He was always responsive, realistic about what was possible, and never made us feel pressured into making a decision. It was such a refreshing car-buying experience! I can’t recommend Alan enough to anyone looking for a Hyundai. He’s amazing!

Travis and Jeff rocked it and made this the easiest car buying experience of my life. This was my first. EV purchase and Travis answered all my questions. Pat raises for everybody!

The team in the service department is wonderful! They are all professional, friendly and efficient. Karl, who provided shuttle service for me, is included. I appreciate knowing that my car is being maintained by knowledgeable technicians.

Very impressed with this dealership. The service department has bent over backwards to help me on several occasions and provided me with excellent loaner vehicles when my car had to remain in the shop for several days. I won’t hesitate to recommend Tonkin Gladstone Hyundai to anyone. They are truly a cut above.

Very impressed with this dealership. The service manager bent over backwards to help me throughout a couple serious issues with my car. I am very pleased with the quality of service and won’t hesitate to recommend Tonkin Gladstone Hyundai to others.

Very professional service department. Communicate well and always are responsive to needs.

Preston, in the Service Dept, is outstanding in his position at Tonkin Gladstone Hyundai. Even while exhibiting superior multi-tasking ability, his outstanding communication and customer service skill never missed a beat. Preston is a real professional with a great personality and Tonkin Gladstone Hyundai is extremely fortunate to have him on staff. Thank you! Jacob, in the Sales Dept, could not have been better to work with in closing the deal. His product knowledge, ease in communication, and thorough explanations made the deal come together perfectly. As I was under a tight timeline, Jacob got everything accomplished seamlessly (and even ... Read More

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Google - Oct 6, 2026

Preston, in the Service Dept, is outstanding in his position at Tonkin Gladstone Hyundai. Even while exhibiting superior multi-tasking ability, his outstanding communication and customer service skill never missed a beat. Preston is a real professional with a great personality and Tonkin Gladstone Hyundai is extremely fortunate to have him on staff. Thank you! Jacob, in the Sales Dept, could not have been better to work with in closing the deal. His product knowledge, ease in communication, and thorough explanations made the deal come together perfectly. As I was under a tight timeline, Jacob got everything accomplished seamlessly (and even had the car nicely detailed) and never exhibited anything other than the highest professionalism. A++. Thanks again, Jacob!

This was my first time visiting Gladstone Hyundai for service. I made my appointment online. When I arrived they asked me if I was going to wait for my car. I had checked the box online that I was waiting. They seemed surprised. They quoted me $129.95 for the regular maintenance service. They tried to uncharge me to $729.75. They were very pushy. I felt like they were trying to take advantage of me because I am a female. My car is a 2026 and this was my second service. I asked about a veteran discount. She offered 10% but then rescinded the offer ... Read More

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Google - Oct 6, 2026

This was my first time visiting Gladstone Hyundai for service. I made my appointment online. When I arrived they asked me if I was going to wait for my car. I had checked the box online that I was waiting. They seemed surprised. They quoted me $129.95 for the regular maintenance service. They tried to uncharge me to $729.75. They were very pushy. I felt like they were trying to take advantage of me because I am a female. My car is a 2026 and this was my second service. I asked about a veteran discount. She offered 10% but then rescinded the offer when I only agreed to the oil change. It took 2 hours. The waiting room had a snack area which she said “we are low on snacks”. They had none. She then acknowledged there were none, offered to refill them but did not refill them. My final bill was $155.87. I asked why they charged me $25 extra dollars. She said sometimes the techs charge for extras. No further explanations. They did not offer a car wash. They did not say thank you. They seemed upset that they could not make more money off of me. My first oil change was in Portland on Burnside. They have excellent customer service, a much nicer and stocked waiting room, the employees truly provide great customer service. There were no extra charges. They provided a car wash coupon. They were quick and I never felt pressured. I only tried the Gladstone location because it’s closer to my home. Big mistake. When I purchased my car I went to Gladstone first and the salesman was very pushy. I bought my car in Portland and they were awesome! The salesman from Gladstone continued to contact me for months even though I had asked him to stop. It wasn’t until I told him that I purchased a car from Portland that he stopped calling. A few months later he reached out again. I reminded him that I purchased a car elsewhere and to please remove me from his calling list. I do not recommend the Gladstone location.

Thien is an amazing service advisor and always gives me an honest opinion what the service options are on my Huyndai Accent: the must do or wait until next time.

Had a great experience buying a 2025 Toyota Crown Platinum with Logan, car salesman. The whole process was transparent and easy. They are very knowledgeable and communicate thoroughly. I would definitely purchase a another vehicle with them

In and out same day! Amazing service & team!

Decided to buy a car on a Monday. Dealer contacted me and was driving my new 2026 Santa Fe the next night. No pressure. Jacob and Jorge were amazing to work with as was the finance officer! Highly recommend this dealership!

Best service from Hyundai dealership I've experienced

Jorge did great. Patient with all my questions and was sure to point out any potential concerns I might have with the vehicle so I knew exactly what I was getting.

Alan Hassen was my salesperson. He was great to work with, didn't waste my time playing typical dealership games. I would highly recommend seeking out Alan at the dealership. The business manager who finalized my paperwork was also great (Jennifer?). Overall, this was the cleanest, quickest, and most pleasant car buying experience I've had. I came in for 10 minutes earlier in the day, worked out the deal and came back later in the day for about 20 minutes to sign and take possession of the car. Buying conditions were favorable for me in this transaction due to timing factors ... Read More

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Google - Oct 1, 2026

Alan Hassen was my salesperson. He was great to work with, didn't waste my time playing typical dealership games. I would highly recommend seeking out Alan at the dealership. The business manager who finalized my paperwork was also great (Jennifer?). Overall, this was the cleanest, quickest, and most pleasant car buying experience I've had. I came in for 10 minutes earlier in the day, worked out the deal and came back later in the day for about 20 minutes to sign and take possession of the car. Buying conditions were favorable for me in this transaction due to timing factors with the particular car I bought which helped make my personal experience close to ideal.

First I was impressed by Thien attitude - smiling, gracious, right to business and in formative. Called and let me know what they found. Sent me a text with prices and what was needed. Cleaned the engine (had to do it twice) delighted how clear the oil is on my dip stick! As though it is a whole new engine. Sometimes I feel that customer service is lacking at business BUT Thien attitude was exceptional and I will be coming back. Thank you Thien.

Pretty unfortunate experience. I had my vehicle serviced here for a standard oil change. The dealership service department recommended a couple of services including a fuel injector cleaning to which I agreed. A day later the car started shaking uncontrollably and was not accelerating worth anything. Had the Hyundai roadside service (which is great!) tow the car back to the dealership. Nothing could be found wrong with it. Took it back home where it again started doing the same thing and this time the check engine light came on. Service department was difficulty to get ahold of (took 10 -15 minutes ... Read More

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Google - Sep 28, 2026

Pretty unfortunate experience. I had my vehicle serviced here for a standard oil change. The dealership service department recommended a couple of services including a fuel injector cleaning to which I agreed. A day later the car started shaking uncontrollably and was not accelerating worth anything. Had the Hyundai roadside service (which is great!) tow the car back to the dealership. Nothing could be found wrong with it. Took it back home where it again started doing the same thing and this time the check engine light came on. Service department was difficulty to get ahold of (took 10 -15 minutes on hold) and would not provide a loaner vehicle (even though it was an issue caused by them). I purchased an automobile from Tonkin 20 years ago and had some issues so I thought I'd give them another chance and I see they are up to their same standards of service.

Will sales representative and Jeff manager was super helpful in getting my car on time , everything was done online. Super fast and reliable. They were able to give best price for my Santa fe hybrid. Best place to buy car.

The sales process was quick and painless. Will was responsive and up front with everything, going beyond to find us the car we wanted at the price we wanted.

Tonkin Gladstone Hyundai is a bit of a drive for my family, but it’s worth it every time! Customer service is always exceptional, the two who work at the Service department desk are always so kind and remember us from past visits. They’re always quick to get us scheduled in and get the job done quicker than any dealership I’ve encountered.

Ron Tonkin Gladstone and Thien handled my oil change and updates needed for my Palisade wonderfully. They were busy, but took immediate care of me and had a nice area to wait in while things were being taken care of.

Always friendly and up to the task, I feel very taken care of at this location. Special shout outs to Thien and Preston - great communication, follow through and always with a smile.

Thien is one of the more competent and effective communicators I’ve dealt with at a dealership service shop. Expectations are usually pretty low when going to a dealership for maintenance but this location is one of the better ones I’ve been to. It won’t be perfect but they’ll do their best.

Phenomenal experience. Alan the sales report, the sales manager, I think named Nabil, and the Finance manager, a gal whos name i forgot, were all great. I hope to buy 100 more cars from these folks.

I had an exceptional experience at Tonkin Gladstone Hyundai, all thanks to Ariel in the service department. Recently, my car developed an issue with the EGR system. Because my 5-year warranty had just expired two months prior, I was incredibly stressed about facing a massive repair bill—especially since the car has very low mileage and has always been meticulously serviced at Hyundai. Ariel was incredibly helpful with the process of applying for a Hyundai corporate Goodwill repair. Thanks to her outstanding customer service, attention to detail, and thorough communication, the goodwill service was approved, resulting in a major discount ... Read More

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Google - Sep 21, 2026

I had an exceptional experience at Tonkin Gladstone Hyundai, all thanks to Ariel in the service department. Recently, my car developed an issue with the EGR system. Because my 5-year warranty had just expired two months prior, I was incredibly stressed about facing a massive repair bill—especially since the car has very low mileage and has always been meticulously serviced at Hyundai. Ariel was incredibly helpful with the process of applying for a Hyundai corporate Goodwill repair. Thanks to her outstanding customer service, attention to detail, and thorough communication, the goodwill service was approved, resulting in a major discount on a very expensive fix. Throughout the entire process, Ariel constantly kept me updated, and was always honest, direct, and completely professional. Employees with her level of dedication are rare. I am incredibly grateful for her assistance and highly commend her excellent work!

They used to be great! Unfortunately, the newest service clerk, Ariel, was very sales oriented and she kept trying to upsell me. I had never had that experience here before, so it was sad that they aren't as friendly and honest as they used to be. For reference, my car is 3 years old and only has 15,000 miles. I had bought the upgraded maintenance package when I bought the car. She was trying to sell me about $1,300 of additional "maintenance" services that were not included in the maintenance package I paid for and kept trying to oush me ... Read More

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Google - Sep 18, 2026

They used to be great! Unfortunately, the newest service clerk, Ariel, was very sales oriented and she kept trying to upsell me. I had never had that experience here before, so it was sad that they aren't as friendly and honest as they used to be. For reference, my car is 3 years old and only has 15,000 miles. I had bought the upgraded maintenance package when I bought the car. She was trying to sell me about $1,300 of additional "maintenance" services that were not included in the maintenance package I paid for and kept trying to oush me even after I said no and declined the services. My husband is a mechanic and verified that none of the things she was trying to sell me were actually needed.

The Team at Hyundai took great care of me today. They set me up with a loaner so I can go back home and work as they worked on my car. My only issue is that I should have bought the car from this dealership instead of the one I went to. The Gladstone location has great customer service.

Great service center! Excellent communication, didn't try to upsell me on anything, and my car was taken care of quickly.

Travis a gem! A single woman purchasing a car can be scary. He was informative; doing his job; and calm and patient with me. I love my car and he helped to make that happen. Great job Travis!!

Logan was fantastic! Extremely knowledgeable & to the point. Everything went smoothly at the dealership and we love our new car!

Perfect experience. Thanks again

Yall are awesome, thank you.

Recall service was timely, and completed without bother.

This was the best & most painless car deal I’ve ever made & im 60! The sales team went above & beyond to get me into a brand new car! Jennifer & Jake are amazing to work with! Tonkin Hyundai knows how to please! They are an awesome team out there I will never go anywhere else!

Thien always does a great job taking care of me! Very happy with the service I receive at Tonkin Hyundai.

Ask for Dan. 5 stars. Super helpful and knowledgeable. Will see you right.

Smooth. easy , fair price. Jacob Ryan was great!

This was my first service appointment with a new car. I chose TGH due to its online reviews. I was not disappointed. Preston was attentive and engaging. He easily communicated the recommended service needs. The service was quick and reasonably priced. I could not have asked for a better experience!

Worst dealer experience yet. Went there just to look at different colors and the guy was bullying my 71 year old mother because we weren't buying and just wanted to look at the car. I've dealt with plenty of car salesman but this guy was on a whole different level I feel like if I weren't there he would have sold her a car she didn't even want because he was trying to guilt her into it, real dirty vibes from this guy treating elderly people like that like because he pulled the car to the front ... Read More

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Google - Sep 10, 2026

Worst dealer experience yet. Went there just to look at different colors and the guy was bullying my 71 year old mother because we weren't buying and just wanted to look at the car. I've dealt with plenty of car salesman but this guy was on a whole different level I feel like if I weren't there he would have sold her a car she didn't even want because he was trying to guilt her into it, real dirty vibes from this guy treating elderly people like that like because he pulled the car to the front for us so she owed him.

We had the 60,000 mile service done and was very happy with the time and attention to details as well as great communication we received.

Efficient and effective service. The staff is extra polite, courteous, helpful and knowledgeable….I my 60+ years of driving, this is by far the best service department of any car dealership I have encountered in the several states in which I have resided…JOT

I had a great experience with Thien from beginning to end!

BEWARE OF THIS PLACE WHEN SELLING/TRADING YOUR VEHICLE! THEY WILL TRY TO SCAM YOU!! Was contacted by their sales dept. in response to my add on CL for sale of my persona newer vehicle! Received an offer over the phone I believe from Ryan and instructed to bring my vehicle in. When I showed up (drove an hour away) at this dealership, "Ryan" did an OBD scan of the vehicle with $20 cheep OBD scanner (he didn't even checked the exterior/interior of it first) and then told it is flashing a transmission code. After supposedly checking ... Read More

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Google - Sep 5, 2026

BEWARE OF THIS PLACE WHEN SELLING/TRADING YOUR VEHICLE! THEY WILL TRY TO SCAM YOU!! Was contacted by their sales dept. in response to my add on CL for sale of my persona newer vehicle! Received an offer over the phone I believe from Ryan and instructed to bring my vehicle in. When I showed up (drove an hour away) at this dealership, "Ryan" did an OBD scan of the vehicle with $20 cheep OBD scanner (he didn't even checked the exterior/interior of it first) and then told it is flashing a transmission code. After supposedly checking with ppl from service, he offered me 2K less for fixing this code. When I told him I am a diagnostician at our shop and I am not aware of any codes on this vehicle and told him what the code is, he said it is an EVAP code which is an emission code that would be stored in PCM not TCM. I knew he is scamming us and when I got home , I proceeded to run the full scan of this car and of course there were no codes.

Travis and Greg were great to work with. If you’re looking, they couldn’t have treated us better

Thank you for responding, Mr. Haymoor. I appreciate your acknowledgment that my cancellation requests were not processed as quickly as they should have been. However, the issue goes beyond a simple processing delay. I requested cancellation of the additional products within hours of signing and returned to the dealership the following day to complete cancellation paperwork. Despite that, the transaction proceeded without the financing being rewritten as I requested. I have retained the relevant contracts, cancellation paperwork, text messages, financing records, and communications regarding this matter. The issue is currently being reviewed through formal complaint/claim channels. I am willing ... Read More

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DealerRater - Sep 5, 2026

Thank you for responding, Mr. Haymoor. I appreciate your acknowledgment that my cancellation requests were not processed as quickly as they should have been. However, the issue goes beyond a simple processing delay. I requested cancellation of the additional products within hours of signing and returned to the dealership the following day to complete cancellation paperwork. Despite that, the transaction proceeded without the financing being rewritten as I requested. I have retained the relevant contracts, cancellation paperwork, text messages, financing records, and communications regarding this matter. The issue is currently being reviewed through formal complaint/claim channels. I am willing to discuss a resolution, but because this matter is disputed and under review, I would prefer that any substantive communication or proposed resolution be provided in writing so there is a clear record. You are welcome to contact me through DealerRater or provide an appropriate email address for further communication. — Michael Barr

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Hyundai forgot about my 4-6 year service contract and erroneously charged me for a service that should have been covered. After, they tried telling me that my service contract hadn’t kicked in yet because I hadn’t driven enough miles during the first 3 years of initial service coverage. Eventually we sorted it out and I got a refund but it took some effort on my part. Regarding the actual work the staff are nice and process efficiently.

Preston‘s team at Gladstone Hyundai service are always outstanding. I drive all the way from Tigard to go there because of their exemplary service. They get things done promptly and they look out for me in the process to prevent future problems. Thank you!

Very unprofessional customer service. I called from out of state showing interest in a vehicle they had. After speaking with Mason Baker and getting to hear some more about the vehicle I simply asked for a full carfax report and a video walk through of the vehicle. Mason told me that he was able to do that and he'd send it over as soon as he can. By the next day I didn't receive neither a call, text message, or email with any update on the vehicle so I called again knowing that the dealership can be busy. ... Read More

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Google - Sep 3, 2026

Very unprofessional customer service. I called from out of state showing interest in a vehicle they had. After speaking with Mason Baker and getting to hear some more about the vehicle I simply asked for a full carfax report and a video walk through of the vehicle. Mason told me that he was able to do that and he'd send it over as soon as he can. By the next day I didn't receive neither a call, text message, or email with any update on the vehicle so I called again knowing that the dealership can be busy. This time I spoke with a different salesman who told me Mason was busy but he'd leave him a note so he can contact me right away. The day came to an end with no one contacting me and still no information on the vehicle. By this time it's been the 3rd day of me trying to contact the dealership to simply get some information on the vehicle. I call again on the 3rd day and spoke with another new salesman, after explaining the situation he once again tells me that Mason is busy but he'd make sure to let him know I called. The day comes to an end with nobody contacting me or sharing any information on the vehicle so I'm getting a little frustrated knowing that the vehicle is popular and can get sold at any moment. Knowing that the dealership can get busy I give the dealership some time and don't call on the 4th day, hoping that they'll finally get to the task and share the vehicle information. On the 5th day I still have nobody contact me and still have no information, so I call again. Once again a new salesman picks up the phone and tells me Mason is busy. At this point I don't want to deal with Mason anymore so I ask the salesman to help me with the vehicle. He tells me he can get the video and carfax report to me the same day or the next day by the latest. It's been 4 days since I spoke with the last salesman and nobody has contacted me or shared any information on the vehicle. I shouldn't have to constantly bug a dealership just to get some information on a car all while getting empty promises from them that they will reach out. The least you can do is contact me and let me know of the delay. If you don't want to deal with me because I'm interested in a vehicle out of state just tell me straight up and don't waste my time. After all this part of me is glad I didn't go through with purchasing the vehicle, as this simply shows the heart of their unprofessional behavior.

🛑 DISABLED CONSUMER WARNING: UNAUTHORIZED LOAN PACKING & DECEPTIVE TIMELINESI am a disabled individual who recently lost my foot. I needed a reliable vehicle to make the 1.5-hour commute to my critical prosthetic medical appointments in Eugene. I explicitly shared the severe trauma I have experienced over the last five years with the dealership staff, expecting standard professional empathy. Instead, I feel my vulnerability was completely exploited through unauthorized loan packing.Here are the exact facts of what happened:Unauthorized Financial Add-Ons: The dealership added a massive $3,789 extended warranty and an unrequested ceramic coating service onto my vehicle financing. The vehicle ... Read More

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Google - Aug 30, 2026

🛑 DISABLED CONSUMER WARNING: UNAUTHORIZED LOAN PACKING & DECEPTIVE TIMELINESI am a disabled individual who recently lost my foot. I needed a reliable vehicle to make the 1.5-hour commute to my critical prosthetic medical appointments in Eugene. I explicitly shared the severe trauma I have experienced over the last five years with the dealership staff, expecting standard professional empathy. Instead, I feel my vulnerability was completely exploited through unauthorized loan packing.Here are the exact facts of what happened:Unauthorized Financial Add-Ons: The dealership added a massive $3,789 extended warranty and an unrequested ceramic coating service onto my vehicle financing. The vehicle only had 22 miles on it.Timeline Manipulation: The salesperson made it sound as though the dealership was simply "taking care of me." However, when I audited my physical sales contract paperwork later, I discovered the contract was timed for 2:25 PM.Pre-Drafted Contracts: That 2:25 PM timestamp proves the contract was fully written up with these expensive, unauthorized items BEFORE I ever stepped foot into the building, right after I sent over my financial information remotely.In my opinion, this was a deliberate, predatory attempt to slip unauthorized charges past a vulnerable buyer. Check every single line item of your paperwork before signing anything at Tonkin Gladstone Hyundai. I am currently filing formal complaints with the Oregon DMV Dealer Licensing Division and the Oregon Department of Justice.

I purchased a new 2026 Hyundai Elantra SE from Tonkin Gladstone Hyundai on June 30, 2026. I came in with a $3,000 down payment and a $2,000 Hyundai incentive. I made it clear that I needed an affordable payment and expected to finance roughly $17,000. After the purchase, I discovered that thousands of dollars in additional products had been included in the financing, including an extended warranty and protection products. These were not products I wanted to keep. Within hours of leaving the dealership on June 30, I texted the salesperson and specifically requested that the products be removed. The next day, July 1, I physically returned to ... Read More

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DealerRater - Aug 30, 2026

I purchased a new 2026 Hyundai Elantra SE from Tonkin Gladstone Hyundai on June 30, 2026. I came in with a $3,000 down payment and a $2,000 Hyundai incentive. I made it clear that I needed an affordable payment and expected to finance roughly $17,000. After the purchase, I discovered that thousands of dollars in additional products had been included in the financing, including an extended warranty and protection products. These were not products I wanted to keep. Within hours of leaving the dealership on June 30, I texted the salesperson and specifically requested that the products be removed. The next day, July 1, I physically returned to the dealership and signed cancellation paperwork. I kept copies of my communications and paperwork. Despite my cancellation request, the financing went forward with the disputed products still included. The records I obtained show a RouteOne processing timestamp dated July 3, 2026—after I had already requested cancellation by text and returned to the dealership to sign cancellation paperwork. What makes this especially troubling to me is that the salesperson later communicated an amount of approximately $18,003 after the products were removed. Yet the financing was still processed with the disputed products included. I am on a fixed disability income, and affordability was extremely important to me. I repeatedly communicated what I could afford. Adding thousands of dollars to a long-term auto loan has a significant impact on the total amount financed, monthly payment, and interest paid over the life of the loan. I have tried to resolve this through the dealership and Hyundai Motor Finance. I have retained the sales documents, text messages, cancellation paperwork, financing documents, and RouteOne timestamp supporting the timeline described above. I am sharing my experience so other consumers know to carefully review every number before leaving a dealership. Do not focus only on the monthly payment. Look closely at the amount financed, every optional product, and the total cost of the loan. If you cancel anything, get the cancellation in writing, keep a copy, and verify afterward that it was actually removed from the financing. I can only speak to my own experience, but I believe consumers deserve to know what happened to me and decide for themselves whether they are comfortable doing business here.

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My check engine light came on in my 2022 Hyundai venue and I had the engine light checked by a mechanic and was told it was an EGR valve and something to deal with my airbag sensors or something Then they cleared the engine light however, the codes are stored in the history. They are referred to us historic codes so you can see them and fix them. I took my car to Hyundai and the mechanic had it for an hour and a half and came back and told me that my battery needed to be replaced and that he ... Read More

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Google - Aug 21, 2026

My check engine light came on in my 2022 Hyundai venue and I had the engine light checked by a mechanic and was told it was an EGR valve and something to deal with my airbag sensors or something Then they cleared the engine light however, the codes are stored in the history. They are referred to us historic codes so you can see them and fix them. I took my car to Hyundai and the mechanic had it for an hour and a half and came back and told me that my battery needed to be replaced and that he couldn’t fix the codes. But he could not see them in the history but they had been cleared so we can’t fix them. So $500 to replace the battery and they’ll recheck again. None of this makes any sense if you can see the codes why are they not Fixed? I spoke to another mechanic who said that if they can see the codes, regardless of whether their history or not they should be fixed So my car was not fixed. I have to wait for the light to come back on. And take it back Not a super happy customer

Update: 6 weeks, no resolution. I've had no choice but to begin working with a consumer financial protection attorney. — August 3: went in, looked at, test drove, and bought car (or so I thought) August 7: received a call and was told that they didn’t sell me the car I was lead to believe I bought, that a mistake had been made, and it needed to be swapped out for the car they actually sold me on paper. While I understand errors happen, swapping the vehicle post-sale feels like an oversimplification of a significant transactional issue. It’s no longer the ... Read More

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Google - Aug 20, 2026

Update: 6 weeks, no resolution. I've had no choice but to begin working with a consumer financial protection attorney. — August 3: went in, looked at, test drove, and bought car (or so I thought) August 7: received a call and was told that they didn’t sell me the car I was lead to believe I bought, that a mistake had been made, and it needed to be swapped out for the car they actually sold me on paper. While I understand errors happen, swapping the vehicle post-sale feels like an oversimplification of a significant transactional issue. It’s no longer the vehicle I looked at previously. I accepted the change assuming the same trim/features. After swapping, some digital features immediately don’t work on the replacement car (I get obscure “carID not found” account errors doing things that worked on the first car). I call the dealership back and am told it needs to wait until Monday. The message from them includes: “I'll take care of things on Hyundai side though either way”. August 10 (Monday): The dealership now says they can’t resolve the technical issue, effectively leaving me with a problem they created. Bluelink (Hyundai’s connected car support) opened a case and promised a callback within 7 days. August 14: Asked dealership what an escalation path at Bluelink would look like and did not receive an answer. August 17: (one week after callback promise) called Bluelink for an update, and they said I would receive a call “tomorrow”. August 18: called Bluelink again, they said “engineering is closed, you will have to try again tomorrow”. I also placed a call to Nabil (sales manager) at the dealership expressing significant frustration at their error and how its follow-up problems have (not) been handled, and that customer satisfaction on this transaction was now very low. He said he was “going above and beyond for me”, which turned out to mean he sent an email. At this point I was frustrated enough that I also asked if there was anything he could do to compensate me for the time and irritation of being saddled with the fallout of their mistake and was firmly refused. August 19: Bluelink, upon calling first thing in the morning as recommended by them yesterday: “We’re very sorry you didn’t get a call back from us. I’ve added a note to the case that you’re still expecting a call and haven’t gotten one yet.” Later, I get an email (unprompted) that my car has been removed from my Hyundai account, and about half an hour after that, a call from Nabil at the dealership telling me that he has good news(!) and my account is fixed. In reality, the car is no longer attached to my account at all and even fewer features work now than worked yesterday. A couple hours later, the car is reattached to my account, and in the same broken state as before - still getting “carID not found” errors. I get another call from the dealership in which they try to tell me again that I need to work this through corporate Hyundai/Bluelink myself. I made clear that this was unacceptable and the dealership needs to see the resolution of problems it creates to the end. — The situation remains unresolved ~2.5 weeks after purchase. The people I dealt with were nice on the day of the sale and I got "a" car for roughly the price I wanted. Not all features work, and the dealership's position is that fixing their mistake is my job. Bluelink support noted at one point that proper operation of these features should normally have been demonstrated to me while I was at the dealership (which would have saved a lot of trouble if this had been caught then). The dealership is always apologetic in communications but staunchly refuses to take any real action or resolution responsibility despite how much of my own time continues to be wasted trying to correct their mistakes. Additional point of note: This dealership adds a ceramic coating which I did not see in the cost calculations online. I was told the fee was a *required* add-on. It increased my out-the-door cost several hundred dollars beyond what I expected, so you should expect this as well.

Customer service was great and we received a loaner car but they left grease prints on the back fenders of my car (which can stain the paint). Also had a previous incident with this shop where they dented the hood of my car and covered it up with white paint which was the dead giveaway. Coming back for my most recent service was a mistake. If you take your car here, make sure to film the condition all of the way around before dropping it off.

I have purchased amount of cars over the years and I can't remember having such a bad experience as the one I had at tunken. From the very beginning, I sent them all the information on my trade.In my insurance, and my financial company that was going to go ahead and produce the loan. They call me several times asking me the same questions. Over and over said they were going to get the car ready.And send it down, and then there was a two or three day delay. At the end of the day, they asked ... Read More

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DealerRater - Aug 7, 2026

I have purchased amount of cars over the years and I can't remember having such a bad experience as the one I had at tunken. From the very beginning, I sent them all the information on my trade.In my insurance, and my financial company that was going to go ahead and produce the loan. They call me several times asking me the same questions. Over and over said they were going to get the car ready.And send it down, and then there was a two or three day delay. At the end of the day, they asked again more questions from first community bank. That I deal with and said they didn't have the information.When I know full well that we had sent them.The information. My car had a small dent in the back which I took a picture of and showed it to them. And then when I got the car here to my house, their car had a couple of different areas where the paneling had come loose from the door frame and the front. When I questioned them about it, they said they did everything they could for me, and they weren't going to do anymore. Then, I should be happy at the way that they treated me through the whole process because they went out of their way. One thing I know about car dealers is that they have to sell cars.I do not have to buy them. I would not recommend this dealer to anyone.

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Very disappointed with how this dealership handled a warranty issue with my Ioniq 5. The driver-side interior door handle broke while I was opening the door. I was opening it quickly, but I did not use excessive or abnormal force. This is a component designed to be operated repeatedly every day, and it seems far more likely that the plastic mechanism had weakened over time and ultimately failed during normal use. Despite the vehicle still being within Hyundai’s 5-year/60,000-mile warranty, the dealership declined to cover the repair. I understand that warranties don't cover abuse or accidental damage, but ... Read More

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Google - Aug 5, 2026

Very disappointed with how this dealership handled a warranty issue with my Ioniq 5. The driver-side interior door handle broke while I was opening the door. I was opening it quickly, but I did not use excessive or abnormal force. This is a component designed to be operated repeatedly every day, and it seems far more likely that the plastic mechanism had weakened over time and ultimately failed during normal use. Despite the vehicle still being within Hyundai’s 5-year/60,000-mile warranty, the dealership declined to cover the repair. I understand that warranties don't cover abuse or accidental damage, but an interior door handle failing from ordinary use before the warranty period has even expired seems like exactly the kind of premature component failure a vehicle warranty should address. To make matters worse, I was quoted approximately $395 for the repair. The OEM replacement handle assembly itself can be purchased for roughly $100, making the quoted repair cost particularly difficult to swallow for what appears to be a relatively straightforward component replacement. Between refusing warranty coverage and then quoting nearly $400 to repair a basic interior door handle, this experience left me feeling that the dealership was more interested in charging me for the repair than standing behind the vehicle and its warranty. It has significantly reduced my confidence in both the dealership's service department and the value of Hyundai's warranty coverage.

I came to this dealership to look at an ionic 6 that I found online. After being ignored and waiting around the sales floor for what seemed like forever, I talked to what I think was a sales manager. He said a Salesman would be with me in a few minutes. After waiting I was informed that I was taking up a chair at a sales desk by a salesman approaching me (with a customer) mumbling under his breath “Well this is awkward “ I left and browsed nearby dealerships retuning about 90 minutes later. Sales floor was empty of customers by then ... Read More

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Google - Aug 1, 2026

I came to this dealership to look at an ionic 6 that I found online. After being ignored and waiting around the sales floor for what seemed like forever, I talked to what I think was a sales manager. He said a Salesman would be with me in a few minutes. After waiting I was informed that I was taking up a chair at a sales desk by a salesman approaching me (with a customer) mumbling under his breath “Well this is awkward “ I left and browsed nearby dealerships retuning about 90 minutes later. Sales floor was empty of customers by then but still was ignored. I flagged down a salesman to ask about the car. We looked at it and I pointed out the damaged front bumper/sensor. His response was we list it “as is” This was a Certified pre-owned vehicle. Not sure how it passed inspection with the damage. I left and found the exact same year and model in much better condition and $5k cheaper

Pushy and trying to over charge and upsell.

By far the worst experience I have ever had buying and owning a car. First of all the sales team outright lied to me about the warranty they sold me. And now I’m into owning the vehicle, I phoned up for a service, was told it would cost $30 and take 45 minutes. Upon arrival I’m told it will be $270 and will take 2 hours. These people will happily lie to your face and they do it with a smile. Never ever ever buying a Hyundai again. Every single other vehicle I have owned has been a better experience.

We were messaging with someone from the dealership- had full conversations with Ryan. He told us he had the car we’ve been looking for- a 2025. Got pricing proposals and everything. They had us come (knowing we had our kids with us) to the dealership. They didn’t even have the car. Mason took us out to look at a 2021 and didn’t mention the miles or the year thinking we wouldn’t notice. This is older than my current car so i definitely noticed. He also tried to sell us on a smaller car at a higher price after ... Read More

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Google - Jul 26, 2026

We were messaging with someone from the dealership- had full conversations with Ryan. He told us he had the car we’ve been looking for- a 2025. Got pricing proposals and everything. They had us come (knowing we had our kids with us) to the dealership. They didn’t even have the car. Mason took us out to look at a 2021 and didn’t mention the miles or the year thinking we wouldn’t notice. This is older than my current car so i definitely noticed. He also tried to sell us on a smaller car at a higher price after I told him 4 times I can’t have a smaller car with 3 kids. They definitely are just trying to sell anything and don’t care about your needs.

The people my husband and I have interacted with at this location have been kind and they are not the reason for the low rating. I have now had three window regulators fail four times, my drivers side failing twice within 2.5 years, and we took my car to this service department because when my drivers side window regulator failed the first time they fixed it. It has been less than three years and it failed again. We took my car back to have them fix it and we were quoted 1400 dollars. I believe when it first failed it was a ... Read More

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Google - Jul 24, 2026

The people my husband and I have interacted with at this location have been kind and they are not the reason for the low rating. I have now had three window regulators fail four times, my drivers side failing twice within 2.5 years, and we took my car to this service department because when my drivers side window regulator failed the first time they fixed it. It has been less than three years and it failed again. We took my car back to have them fix it and we were quoted 1400 dollars. I believe when it first failed it was a little over 700 dollars and in less than 3 years the cost has doubled. We were told the labor didn’t go up, but the part itself did. The service center employee that helped us tried to reach out to Hyundai and see if they could cover the cost of the replacement part as a good will service because the regulator should not have failed in this short amount of time. They denied the good will coverage, and we were told we could try to reach out and they may change their answer. They did not. I will say we have no idea why it failed, but that when we initially brought my car in the first time and the repair was done they did not put my drivers side door back on correctly and we had to take it back to get fixed. We think this may be a potential cause of the part failing, but we will never know. What we do know: it’s insane a gigantic car company can’t replace what appears to be a faulty part. Frankly, we think we were over quoted because they would rather us buy a new car. We will never come back to this dealer or service department and when it is time for me to get a new car we will never buy a Hyundai again. We took my car to our trusty local shop and it cost literally half the amount we were quoted and we have a lifetime guarantee on the part should it fail. The only reason we bothered coming back here was because we assumed it was a faulty part and that a gigantic corporation would have longer than a year warranty on their parts. So much for standing behind your own products.

Alan Hassen worked hard to get me a good deal on a 26 Palisade Hybrid. He walked me thru the process and went thru all the features of my new car answering all my questions. He was patient and courteous! It was a pleasure working with him, i highly recommend working with Tonkin Gladstone Hyundai for your next vehicle!

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I recently purchased a new SUV and had a great experience working with Logan and Greg. I recommend buying your next Hyundai at this location.

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There was a glitch with my new car that needed attention. At first things were a little wobbly. When I brought it to the attention of the G manager, Evan, things were taken care of fast and efficiently!! That’s good customer service! Excellent work!!! Happy client!!

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Staff is great! Mechanics are wonderful!. Work is completed in a timely manner. Very happy with everything, I do not feel I am being taken advantage of.

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Watch out, they try and sneak a bunch of add-ons to your purchase without explaining them to you. Basically a bait & switch situation. They came out with a sales agreement that was $5,500 over the agreed upon price.

I would avoid this Dealer. I bought a new 2026 Tucson on 3/30/36 - Discovered two weeks later the dealer submitted the financing, licensing and title documents with another VIN #. Went back to the dealer on 4/16 and “Supposedly” Tonkin Hyundai corrected the problem and would re-submit the proper documents. Told to ignore my original account and associated payment as a new one would be created. On the original payment date 4/29 I got a late payment text and my credit score was reduced. Texted the sales person and told it should have been done already and he would check. Called the General Manager ... Read More

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Google - May 4, 2026

I would avoid this Dealer. I bought a new 2026 Tucson on 3/30/36 - Discovered two weeks later the dealer submitted the financing, licensing and title documents with another VIN #. Went back to the dealer on 4/16 and “Supposedly” Tonkin Hyundai corrected the problem and would re-submit the proper documents. Told to ignore my original account and associated payment as a new one would be created. On the original payment date 4/29 I got a late payment text and my credit score was reduced. Texted the sales person and told it should have been done already and he would check. Called the General Manager and left a voice mail on 4/30. NOTHING back from anyone. Contacted Hyundai Motor Finance today 5/4 and told the correct VIN has not been submitted by the dealer and to contact the dealer. At this point I’ve had to file complaints with Hyundai Consumer Affairs and the Oregon DOJ Fraud / Unfair Practices and Oregon DMV Business Regulations.

Jorge our sales person was professional and very informative. He brought the car to our house with all the paperwork and we were done in an hour. Great experience.

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Very pleasant easy to understand and work with lots to choose from, Ian really kept the ball rolling!

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We bought our Sonata Hybrid at this dealership in 2017 and have done every single oil change and service option at their Service department since then. These are the most professional, reliable, kind, and honest people I’ve ever worked with. I’m a teacher, and budgets are thin, and they’ve always gone above and beyond to help us make the right decisions to keep our car running smoothly and safely. I can’t recommend them enough. We will be back again for our next new car. Bless them all.

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Great service! Made me feel comfortable and I want to send a shout out to Thein the service provider, he has always been amazing. Thank you all so much.

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As in the past service was friendly, punctual and thorough. I always feel comfortable working with the Service staff. Highly recommend.

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Just poor customer service. "We dont perform any kind of inspection, because we don't want to be liable if we miss something" Direct quote. Whats the point of a multi-point inspection, or any for that matter? Why offer it?

Preston at the service department was great. He was personable and very honest. He showed me an issue with my car and explained in detail the problem along with the solution. I didn't feel pressured to have the service done but chose to do it. He works hard to present an honest and trustworthy view of the dealership. I feel he's a real asset to Ron Tonkin Gladstone Hyundai.

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This is my second car I've bought from this dealership. Mustafa was very helpful, showed me a few cars. Wasn't pushy and very patient. Another stress free car buying experience. Thank you

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Service could be a lot better here It doesn’t make me confident when I get bad service on the front end and I know they’re working on my car

Went to Vancouver, WA for a weekend getaway and ended up getting a nail in the passenger rear tire last Saturday. After taking my vehicle to Costco last Sunday to fix it, the tire service advisor informed me the damage was irreparable. My husband scheduled a service appointment at Tonkin Gladstone Hyundai to get the tire replaced that Monday. The appointment was scheduled for 8:00am, which we scheduled early before our long roadtrip home. After arriving and locating our tire coverage form, we waited over two hours only to be told that the tire wasn’t in stock. My question, ... Read More

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Google - Mar 1, 2026

Went to Vancouver, WA for a weekend getaway and ended up getting a nail in the passenger rear tire last Saturday. After taking my vehicle to Costco last Sunday to fix it, the tire service advisor informed me the damage was irreparable. My husband scheduled a service appointment at Tonkin Gladstone Hyundai to get the tire replaced that Monday. The appointment was scheduled for 8:00am, which we scheduled early before our long roadtrip home. After arriving and locating our tire coverage form, we waited over two hours only to be told that the tire wasn’t in stock. My question, why couldn’t they first check if the tire was in stock before getting on the phone to check if the damage would be covered? We ended up having them put air in the tire and drive home, only to go to our local dealership and have the tire replaced the same day, in under an hour. Tonkin also caused headache and frustration for our local dealership’s service advisor. My suggestion, improve your operations to expedite service. That shows consideration for the customer’s time. That would improve the overall customer experience. Communication is key.

We planned a fun day of test driving with an end goal of purchasing 3 new vehicles. It started off great with enjoyable rides, good conversation and a very friendly demeanor….then we got to talking numbers. The sales person (whose name I will not mention) completely did a 180. He had trouble explaining certain aspects of the pricing and quickly turned from friendly to outright shifty/defensive. We were steered in the direction of the dealership through the Costco auto program as they offer some benefits to members. This was downplayed and when asked more specific questions “the expert” had trouble ... Read More

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Google - Feb 23, 2026

We planned a fun day of test driving with an end goal of purchasing 3 new vehicles. It started off great with enjoyable rides, good conversation and a very friendly demeanor….then we got to talking numbers. The sales person (whose name I will not mention) completely did a 180. He had trouble explaining certain aspects of the pricing and quickly turned from friendly to outright shifty/defensive. We were steered in the direction of the dealership through the Costco auto program as they offer some benefits to members. This was downplayed and when asked more specific questions “the expert” had trouble explaining them, tried making them seem like an after sale coupon and when pressed for clearer answers, basically told us he was done with us. HUGE mistake. We made it to another dealership in Hillsboro where we purchased three brand new hybrid and electric vehicles. Would not waste my time or money here.

You will get a basic car buying experience here. They meet the minimum standard for everything they do. No above standard or great performance on anything…they are just there as an option. I was on the fence about purchasing from them because I felt like I couldn’t get a straight answer from the salesman. I found a better deal from their own website than what I was given after sitting with him for 30 mins. Finally worked out a deal and they were nice as we were purchasing the car but now I’m finding out that I was ... Read More

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Google - Feb 4, 2026

You will get a basic car buying experience here. They meet the minimum standard for everything they do. No above standard or great performance on anything…they are just there as an option. I was on the fence about purchasing from them because I felt like I couldn’t get a straight answer from the salesman. I found a better deal from their own website than what I was given after sitting with him for 30 mins. Finally worked out a deal and they were nice as we were purchasing the car but now I’m finding out that I was lied to about promises to get paperwork done in a timely manner. The general attitude is “well you chose to buy it here.” If in doubt, go somewhere else.

Great quality vehicle service with equal quality customer service. Flexible scheduling & quick work. They offered a free loaner for the afternoon, but the waiting room had good coffee & snacks. Never a bad experience while here! While waiting for our work to be finished, we asked the nicest salesman ever, Mason, for a test drive of a used car we may be interested in. That didn't work out so he treated us to a test drive of a brand new car off the delivery truck. We loved it, but we were sure it would be out of our ... Read More

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DealerRater - Jan 31, 2026

Great quality vehicle service with equal quality customer service. Flexible scheduling & quick work. They offered a free loaner for the afternoon, but the waiting room had good coffee & snacks. Never a bad experience while here! While waiting for our work to be finished, we asked the nicest salesman ever, Mason, for a test drive of a used car we may be interested in. That didn't work out so he treated us to a test drive of a brand new car off the delivery truck. We loved it, but we were sure it would be out of our budget. Mason and his finance team worked some magic and were able to give us some very reasonable terms that were much less than we were expecting. This is the second car we've bought from Mason at Ron Tonkin and the experience with him and the rest of the team has always been so pleasurable and stress free!

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Your employee keeps Jay walking across 99 around noon and almost caused an accident today. Unacceptable. 4th time I've witnessed the same person.

The sales rep, Alan, worked very hard to find the car that was right for us. He even stayed late to make sure we were comfortable with navigating our new car features.

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I don’t think this dealership is bad - what I experienced was just one incredibly disrespectful experience amidst of a bunch of good ones, probably. In 2023 I bought a Certified Pre Owned 2022 Elantra that had a broken rear driver side door handle that flies off if you pull too hard (pieces inside the door were rattling in the door), there was condensation in the rear passenger taillight that later on cause severe electrical problems. I bought this car from Mehdi Jamil who made me wait 6 hours and 40 minutes even though he asked for my license and other information in ... Read More

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Google - Dec 28, 2025

I don’t think this dealership is bad - what I experienced was just one incredibly disrespectful experience amidst of a bunch of good ones, probably. In 2023 I bought a Certified Pre Owned 2022 Elantra that had a broken rear driver side door handle that flies off if you pull too hard (pieces inside the door were rattling in the door), there was condensation in the rear passenger taillight that later on cause severe electrical problems. I bought this car from Mehdi Jamil who made me wait 6 hours and 40 minutes even though he asked for my license and other information in the morning while I was at work to “expedite the process”. They ‘checked-in’ on us during the wait time 4 times and each time I reviewed the documents they pressured me to sign quick had add-ons i specifically said I did not want from the beginning. Luckily I reviewed them. I get the sales tactics with the waiting but over 6 hours in an empty dealership was insane and the scammy technique with the documents was kind of just disrespectful. Worst part was that my job did tons of business with this dealership. I’m only writing this in 2025 because I just bought a car and the dealership I went to gave me the best customer experience I’ve ever had which made me think of this very poor one.

I am so done with Tonkin Gladstone Hyundai!! My Sonata Hybrid had a startling alarm that flashed “Do not drive, Check Hybrid Charging system”. I had the car towed to the dealership, and described issue and that there was a “malfunction” light on the instrument display. One of their service managers told me “No problem Sir we will fix it. They call me the next day and tell me that it’s a “software issue” and the technician will install the latest update and that should fix it. I think they quoted me $420 to “expose the HCM (Hybrid Control Module) ... Read More

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Google - Dec 12, 2025

I am so done with Tonkin Gladstone Hyundai!! My Sonata Hybrid had a startling alarm that flashed “Do not drive, Check Hybrid Charging system”. I had the car towed to the dealership, and described issue and that there was a “malfunction” light on the instrument display. One of their service managers told me “No problem Sir we will fix it. They call me the next day and tell me that it’s a “software issue” and the technician will install the latest update and that should fix it. I think they quoted me $420 to “expose the HCM (Hybrid Control Module) and do the update. I had to approve it for them to do the work. I get a call the following day. “We found another issue with your car Mr. Sessler” “The throttle isn’t closing all of the way, we won’t be able to get the part for about a week” We have a loner car for you while we wait for the part. I have my wife drive me out to the dealership to pick up the loaner car so I can get back and forth to work while they “fix” my car. I was appalled at how dirty the loaner was. The center console was filled with trash, there were water bottles left by the previous user on the back seat. Driving home I realized the wiper blades were smearing so badly it was difficult to see. When I got it home, and started cleaning it out so I could be comfortable not sitting next to a pile of trash. I checked the tire pressures and found them ALL to be underinflated. I called the following morning and told the service writer that I wanted to change the wiper blades with some from the local discount tire store so I could safely drive the car in the upcoming predicted rain. He told me “They have to be Hyundai Blades, and I would need to return the car to them for replacement”. I told him if I was going to return it the 30 miles from my home to have them put them on they needed to but my gasoline to do it. It cost me over two hours of MY TIME to do what they NEVER should have allowed to happen before leaving the dealer ship. They obviously aren’t concerned with customer’s health or safety by providing loaners with such conditions. Tire pressures are BASIC maintenance that they can’t even seem to master with their loners, how can I have ANY confidence in the rest of how they care for vehicles? So about 10 days later they call me “Sir your car is fixed”. I go take back the loaner car and get my car back and pay a $1709.00 bill. I get in my car to drive to work the next morning, and drive about 13 miles the car throws the same alarm that caused me to have it towed to begin with. They never even fixed to issue that I had the car towed to have them FIX. So now it looks like they didn’t put much effort into finding the original issue when they found another code in the computer that would allow them to sell me an additional $800 part. The only thing they are interested is up selling. When I complained to the service manager about it not being repaired for the issue it was brought in for, he asked me to bring it back so they could “fix” it, but then made reference to the age and mileage of the vehicle as a preemptive excuse for them possibly not being able to fix it. So I wasn’t going to give them the opportunity to make me more of a victim of their up selling business practices. I told him I was sure they would tell me they couldn’t get the parts to fix it, so they could try to sell me a new car after taking the existing one hostage. DO NOT DO BUSINESS WITH TONKIN GLADSTONE HYUNDAI… YOU WILL BE TAKEN ADVANTAGE OF.

I really want to like this place. But the more I think about it the harder it is to justify giving it much more than a few stars. When I leased my 2025 Ioniq 5, I came in with a quote from the web page listing the price as $198 and some change. When I get through the process they give me a price of nearly double that with no room for negotiation and blame a computer error for the miscalculation. I wish I had taken a screen capture because it truly felt like a bait and switch. Then after having this vehicle ... Read More

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Google - Dec 12, 2025

I really want to like this place. But the more I think about it the harder it is to justify giving it much more than a few stars. When I leased my 2025 Ioniq 5, I came in with a quote from the web page listing the price as $198 and some change. When I get through the process they give me a price of nearly double that with no room for negotiation and blame a computer error for the miscalculation. I wish I had taken a screen capture because it truly felt like a bait and switch. Then after having this vehicle for 5 days, the steering sensor fails and has to be in the shop for a week so far. Now look, I am lucky enough to have gotten a loaner car from them. I am lucky it is covered under warranty and I am lucky to even be able to afford the unexpected inflated lease price. But the price games, immediately broken vehicle, the financial guy giving me a hard time for actually wanting to read the contract... it all just sort of fits the stereotype of what a car dealership is. Will you get a car buying experience here? Yes! Will it be a good one? Maybe! Mine wasn't.

I am leasing my vehicle from this location and have purchased the additional service plans and I have struggled to get assistance and quality service when I have called or had issues with my vehicle.

Words for this review aren't really necessary, just take a look at the picture I posted and you'll see it's pretty clear Tonkin Gladstone Hyundai is only interested in taking advantage of new car shoppers they hope know no better.

I was greeted by everyone I encountered. Polite, friendly, and very helpful. I am a reoccurring customer with a smile.

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I tried to buy a Hyundai Ioniq 5 from this dealership (It would have been my THIRD Purchase from this dealer) and after we myself and salesperson) reached a deal, the manager reneged and said they would not sell me the car ( with some BS about incentives ending even though they lasted for 16 more days). I bought the same car from Dick Hannah at an even better price! I would never recommend Tonkin Hyundai dealership to anyone. They were rude and dishonest and should be ashamed of how they treated a long term customer.

Mustafa was very helpful and great to work with. He took care of is. I would recommend him, and would not hesitate to to work withh again

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Worse place to ever try to buy a car they add fees and over charge me on the price of the car I will make sure I tell everyone I come in contact with how this place treats there buyers the manager told me if I would have read the fine print on there page wow what a joke